Milestone 3
Persona Profile04 - David Wang
Hospital Department Chairman
Personal Description
- Age: 55 years old
- Work Hours:
60+ hours a week, meetings average 3 hrs per day. - Personality Traits:
Punctual, Systematic, Candid.
Education and Work Experience
David received his medical degree at University of Michigan and obtained a Ph.D while doing clinical research at University of Pittsburgh. He is now the Chairman of the Department of Surgery at the University General Hospital. He has more than 25 years of clinical practice and has started his career in the management level 5 years ago.Technology Use
David is not a technological person. He mostly uses his computer to check email, online stock markets and read online news. He is skilled in medical equipment.Role
David works with more than 30 doctors every day, and supervises a few clinics every week. He manages the department and is responsible of conducting departmental meetings weekly. He also attends a variety inter-departmental meetings daily.Meeting and Work Preferences
David has a busy schedule, so his assistant secretary helps him do most of the preparation tasks. He usually sets a time to meet with her beforehand. David thinks that pre-meeting preparation is important so he always asks his secretary to email the agenda at least three days prior the upcoming meeting. He asks his secretary to edit and check the agenda and presentation slides before distribution, so that he won’t forget to do it by himself. During the meetings that David is in charge of facilitating, his secretary helps him take notes though out the meeting. He also takes some personal notes so that he can follow up with issues and ask questions before ending the meeting. After the meeting, his secretary arranges and edits the notes and sends out meeting minutes within 24 hours.Tasks
- Supervises medical clinics
- Manages the Department of Surgery
- Conducts meetings
- Attends interdepartmental meetings
Goals
- Create a good meeting culture in the Hospital.
- Simplify meeting set-up procedures.
- Make good use of all existing equipment and hardware in the hospital.
- Hopes that meeting information capturing and sharing can be more efficient.
Scenarios
Scenario I: Make Me Software that Supports My Hospital’s Meeting Protocols
Meetinbytes software can be custom configured by the administrators of the server. (e.g. the IT department) There will be a settings page for the admins to configure the desired functions and attributes. Then end-users can forget about minding those procedures and just fill-in. There will be system notifications if their meeting doesn’t meet the meeting SOP of the hospital.
Scenario II: Make Me Software that Works with Meeting Equipment (e.g. Whiteboard) at My Hospital
Although there is a electronic whiteboard function in Meetinbytes, sometimes people have a whiteboard in their room, and they just think it's easier to draw with a marker (Assuming hospital people don’t use stylus drawing boards). It’s easy to do this with Meetingbytes software, just video record your meeting and the facilitator can tag the important time lines (like the time when the sketch in finished) and take a screen shot of the video. The software will store the screen shots in a folder that has a direct link path that can be found on the calendar when the meeting is marked on. Participants can easily login and find the folder link from their own calendar and see the video and the whiteboard image taken during the meeting.
Check out other personas:
Jack Smith | Tina Rogers | Matthew McGraw